Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We take great care in packaging orders so that they arrive safely but understand that accidents do happen. Please contact us within 3 days of receiving your order if there is damage. In your message, include a description of the damage, pictures of the damage, and pictures of the packaging. We will certainly do right by our customers but we need pictures to file a claim with insurance.
If you will not be able to intercept your order and inspect it for damage within the 3-day window (ie on vacation,moving,etc), please notify us so that we can ship it at a time when you can.
We understand ordering art online can be stressful, especially when commissioning a custom piece. We make every effort to work with buyers throughout the entire custom process. We send you pictures and you give the go-ahead. We are very communicative throughout the entire process so you can rest assured that you will LOVE your custom order.
When you place your order for your piece, please make sure to turn on notifications for Etsy messages. Your feedback is vital for getting your piece done in a timely manner and we cannot proceed if we don't get a response. We want you to love your piece and we understand life happens so in cases of unresponsiveness, we will wait to hear back and extend the shipping time.
If your item is a gift and you would like us to include a note, please include it on the "notes to seller" section when ordering AND send us a private message. We do not offer gift wrapping at this moment but are happy to include a personalized note.
Combined shipping will depend on the items you order. Some items can not be combined while still ensuring their safe arrival. If you would like to combine shipping, please message us and we will let you know if we are able to do so. We will refund you for shipping overages after we are able to combine items and cover the difference for added weight and dimensions for single packages.