Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
We take great care in packaging orders so that they arrive safely but understand that accidents do happen. Please contact us within 3 days of receiving your order if there is damage. In your message, include a description of the damage, pictures of the damage, and pictures of the packaging. We will certainly do right by our customers but we need pictures to file a claim with insurance.
If you will not be able to intercept your order and inspect it for damage within the 3-day window (ie on vacation,moving,etc), please notify us so that we can ship it at a time when you can.
We understand ordering art online can be stressful, especially when commissioning a custom piece. We make every effort to work with buyers throughout the entire custom process. We send you pictures and you give the go-ahead. We are very communicative throughout the entire process so you can rest at ease that you will LOVE your custom order.
If your item is a gift and you would like us to include a note, please include it on the "notes to seller" section when ordering AND send us a private message. We do not offer gift wrapping at this moment but are happy to include a personalized note.